Health Alerts

Latest Guidelines

Patient Safety Goals

  1. Identify Patients Correctly

    Improper or inadequate patient identification is a leading cause of adverse events.

    At least two patient identifiers must be used to ensure that the right person receiving the intended care, treatment, and service, when:
    • Administering medication or blood products.
    • Taking blood samples or other specimens for clinical testing.
    • Providing any other treatments or procedures.

The identifiers are:

  • Patient’s name with NRIC/Passport number, and
  • An assigned identification number (MRN or Case number)
  1. Improve Effective Communication

    When receiving a verbal order or providing clinical information over the telephone, ensure that the order or information is understood clearly.

  2. Improving The Safety Of High-Alert Medications

Look-alike, Sound-alike and High Concentration Drugs

Reduce the risk of medication errors by:

  • Segregating and minimising the quantity of concentrated electrolytes (eg potassium chloride) in the wards;
  • Standardising the limit and number of drug concentration available in the organisation; and
  • Segregate look-alike and sound-alike drugs in the unit.


To reduce look-alike/sound-alike drug misunderstandings, you must:

  • Write legibly and speak clearly when communicating medication information.
  • Get the Listener to read back the w